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Global Research

Insights gained by strategic sectors during the pandemic

6 strategic sectors

Health, academic, NGOs and CSOs, transport and logistics, corporate and the media.

Mental health

A specific module on Mental Health has been asked to all surveyed people.

42 National Societies

of the Red Cross and Red Crescent Movement. We have collected 16.027 surveys across 90 countries.

10 Strategic Partners

We count with the participation of 10 strategic partners from the private sector and trade unions.

The Humanitarian Observatory of the Argentine Red Cross, Reference and Research Centre of the International Federation of Societies of the Red Cross and Red Crescent  has led a global research about the “Insights gained by strategic sectors during the pandemic”.

This research allowed for the identification, analysis, and systematization of the main difficulties and consequences in six key sectors. The results promote collaboration and knowledge exchange to establish new evidence-based strategies for future emergencies.
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16.027 surveys collected

across 90 countries

Download map

No Data Found

Data collection period:
From 31 March to 28 May 2023

General Conclusions

General

Conclusions

download infographic
0
16.027 surveys carried out in 90 countries
From 31 March to 28 May 2023

Vaccination

Workers vaccinated without priority
89%

Priority Sector

Healthcare Personnel

Although 25% did not have this guarantee

Perceived not having priority for vaccination

Corporate and Transports and logistics sectors
60%

Personal Finances

Same as before the pandemic
45%

Most affected sector

Transports and logistics
40%

Fear of contagium

Fear of contagium
70%
Fear of infecting their family
73%

Technology

Improved their life quality through technology
66%

Discrimination

Of the people felt discriminated against because of the role they played
40%

By region

By sector

Healthcare Personnel
45%
Media
44%
Transports and logistics
42%

Recognition perception due to the role played

From society
50%
From the State
40%

Assessment of the perception about the responses in addressing the pandemic by sector

State
54%

positive opinion

NGOs and CSOs
60%

positive opinion

Media
53%

positive opinion

Values positively the role of social media in keeping society informed
67%

RECOMMENDATIONS

To stablish a priority system for vaccination and medication distribution for every person that allows society at a global scale to receive food, medical care, news and education.

To create a vaccine and antidotes bank at a global scale to ensure the availability and distribution of these supplies fairly in every region.

To carry out a communication campaign from a supranational organization to enhance the work of the essential areas and legitimize their duties, acknowledging their contribution. The discrimination perception in Asia Pacific is mayor, for this reason we suggest creating an awareness campaign specifically in this region.

download infographic
Healthcare

Specific conclusions

Healthcare Sector

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Protection Elements

Only 52%

counted with the protection elements needed to avoid contagium

60%

Indicate that their workplace provided the materials

Managed these supplies on their own
15%

In Africa

State involvement in providing these supplies
39%

Biosafety protocols for the conduct of work activities

8 out of 10 individuals

indicate that the institutions where they worked established these protocols (with significant disparity by region)

Pressure about their tasks

Increased a lot or quite a lot to incorporate new skills, along with longer working hours, resulted in high levels of work-related pressure
75%
Perceived that the intensity, the rhythm and the number of working hours increased
70%

Break periods

State that their break periods were reduced
82%

Training in a dierent area of knowledge to collaborate with the fight against the pandemic:

70%

Regions where this situation is prevalent

RECOMMENDATIONS

Establish the mandatory provision of protective and care items to the staff.

Design and implement unified protocols regarding working areas, break times, handling of sanitary materials, and psychological support.

Establish an assistance fund for healthcare personnel for acquiring the necessary items in a pandemic response.

Set and regulate minimum break times for healthcare personnel.

Download infographic
Transports and logistics

Specific Conclusions

Transports and logistics

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Necessary guarantees to perform their work

Felt that their lives were not at risk
61%

America

Felt that their lives were at risk
53%

Europe

Personal safety equipment to perform their tasks.

2 out of 10 workers said that did not have any

Medical attention during a trip

Felt concern about the lack of medical attention in case of having health problems during a trip
57%

Safety during a trip

felt fear
61%

África

The highest levels of fear in Africa
69%

Sanitary documents

Felt concern for not having the sanitary documents for entering another country or province
57%

Border closures

Felt fear about not being able to return to their families after a work trip
57%

RECOMMENDATIONS

Provide workers with better technology to simplify border crossings.

Install medical assistance stations and healthcare centers at border crossings to provide workers with basic medical check-ups.

Strengthen border points with multiple service areas, such as: family communication, family reunification, general information, special medical care services, specific recommendations, and distribution of hygiene and personal care items.

Review and modernize bureaucratic procedures at borders and enhance the mechanisms to ensure coordination and collaboration among relevant authorities to simplify transportation across borders.

Recognize transportation and logistics workers as essential personnel, with the same guarantees as other essential workers.

Download infographic
Academic

Specific Conclusions

Academic Sector

download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Health guarantees during the pandemic

66%

States that educational institutions established safety protocols

Creation of value in the academic sector

72%

Participated in the creation, planning, and/or implementation of actions to address the pandemic and manage the health crisis

Perception about the teaching and learning methods

70%

There is a great agreement in stating that the way of teaching and learning in schools, universities, and tertiary institutions changed in a positive way

Virtual teaching

Post pandemic in person teaching

Prevails globally
61%

School Dropout

+ 56%

Compared to previous periods

Increased by: lack of economic resources and lack of access to technology.

Global concern 71%

71%

Thinks that those segments lacking the necessary technological resources will be unable to access virtual university education.

RECOMMENDATIONS

Implement interventions to reduce the technological gap between the different regions

Carry out campaigns and develop actions to reintegrate those individuals who dropped out during the pandemic into the academic world.

Design incentive campaigns to encourage future educational retention.

Train and update teachers in virtual education methods and ensure access to technological resources for both students and teachers.

download infographic
Corporate

Specific conclusions

Corporate sector

Download infographic
0
NUMBER OF SURVEYS OF THE SECTOR

Personnel reduction

54%

Indicate that the company where they work had to reduce its personnel

Regions where this situation was worst

In person work

62%

Returned to work in person after the pandemic

Adaptation

Perception about the changes brought about by the pandemic

Positive
65%
Negative
25%

Preparation to adapt to the changes produced by the pandemic

Considers that the companies are poorly or not prepared at all for the changes that occurred
62%

RECOMMENDATIONS

Increase the IFRC Livelihood Program in regions and countries that had a significant fall of job positions.

Work jointly with the companies, especially small and medium-sized (SME) to help them adapt to the changes that the pandemic introduced.

Implement interventions to reduce the digital gap and train the personnel of the sector in the use of the new technologies.

Train and update the personnel in terms of virtual modality work and/or hybrid work, and provide the technological supplies required for it.

Download infographic
NGOS and CSO

Specific Conclusions

NGOs and CSO Sector

Download infographic
0
NUMBER OF SURVEYS OF THE SECTOR

Activities during the pandemic

were unable to continue providing services.
23%

The region with the highest rate of NGOs and CSOs unable to continue their activities

Perception about the workload of the organization during the pandemic

Higher than other periods
36%

Most affected regions

Financial resources

4 out of 10 respondents

Argue that their NGOs and CSOs increased their income

increase in donation income
53%
counted with exceptional financial resources
56%

Volunteers

increase of volunteers
54%

Major increase regions

Social Media

used and continue using the different platforms to engage with the communities and to disseminate their activities
67%

RECOMMENDATIONS

Develop contingency plans to ensure the continuity of activities in the event of new emergencies and/or eventualities.

Train volunteers and communities based on the lessons learned during the pandemic.

Strengthen the digital capacities and skills of both beneficiaries and volunteers.

Create awareness campaigns and activities highlighting the importance of NGOs and their economic self-sustainability for the continuity of their tasks in adverse contexts.

Download infographic
Media

Specific conclusions

Media

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Guarantees needed to perform duties

Counted with personal safety equipment
54%
Felt that their lives were not at risk
65%

REGIONS WITH LESS GUARANTEES

A third of the sector indicate that they lacked such assurances

Adaptation

Consider that their workplace adapted well and very well to remote work and/or to the incorporation of required safety protocols
+ 70%

Working mode

Indicate that continues to work remotely
50%

Publications and sources of information

Mention that they dedicated part of their journalistic tasks to writing and/or speaking about COVID-19.
74%
Changed the way of contacting sources of information
69%
Indicate that changed a lot or quite a bit the way of conducting journalism
65%

Fake news

Of the surveyed individuals agree that there was a great proliferation of fake news
62%

RECOMMENDATIONS

It is crucial for all sectors that the media unify their message on key notions related to the pandemic or the ongoing emergency, in order to limit fake news and provide security to the general public.

Establish and follow safety protocols in work environments and during the commute between work and home spaces.

Promote internal processes for information validation and early detection of fake news.

Train and update personnel on new technologies applied to the media sector in all its forms.

Download infographic
Mental Health

Mental Health

Module

Download infographic
0
surveys carried out in 90 countries
From 31 March to 28 May 2023

Subjective perceptions of mental health state during the pandemic:

Stress
0%
Anxiety
0%
Depression
0%
Anguish
0%

MOST AFFECTED SECTORS

Stress

Healthcare
66%
Media
61%
Corporate
59%
NGOs and CSOs
59%

Anxiety

Healthcare
41%
Academic
40%
NGOs and CSOs
37%

Depression

Academic
34%
NGOs and CSOs
31%
Transport and logistics
30%

Anguish

Healthcare
27%
Academic
24%
Corporate
22%

Subjective perceptions of mental health state today

(May 2023)

Stress
0%
Anxiety
0%
Depression
0%
Anguish
0%
Non
0%

MOST AFFECTED SECTORS

Stress

Healthcare
37%
Academic
35%
NGOs and CSOs
35%

Anxiety

Healthcare
21%
NGOs and CSOs
20%

Depression

Media
18%
NGOs and CSOs
19%

Psychological or psychiatric treatment

Does not receive or did not receive:
0%

BY SECTOR

Does not receive or did not receive

Transport and logistics
80%

Receives or received

Media
27%
Academic
20%

Moments when treatment was received

During the pandemic

Academic
36%

After the pandemic

NGOs and CSOs
34%

Reasons for not receiving treatment

Subjective considerations

Did not need it

ONGs y OSC
62%

Does not think it is important

Transport and logistics
24%

Cannot/ Could not get the treatment

Transport and logistics
14%

RECOMMENDATIONS

Continue working on prevention and promotion. Psychoeducation (through virtual, in person or hybrid campaigns) about general interest topics turns out to be highly positive on people.

Emphasize suicide prevention by working with protection factors and their guidelines, as proposed by various organizations such as WHO, PAHO, and IFRC.

To work in all the regions and sectors on the promotion of mental health, supporting the radication of stigmatization and prejudices surrounding mental health disorders and the affected individuals. This work should be carried out in the communities, in an interdisciplinary manner, led by mental health professionals, and based on programs of organizations dedicated to this cause.

Download infographic

Vaccination

Workers vaccinated without priority
89%

Priority Sector

Healthcare Personnel

Although 25% did not have this guarantee

Perceived not having priority for vaccination

Corporate and Transports and logistics sectors
60%

Personal Finances

Same as before the pandemic
45%

Most affected sector

Transports and logistics
40%

Fear of contagium

Fear of contagium
70%
Fear of infecting their family
73%

Technology

Improved their life quality through technology
66%

Discrimination

Of the people felt discriminated against because of the role they played
40%

By region

By sector

Healthcare Personnel
45%
Media
44%
Transports and logistics
42%

Recognition perception due to the role played

From society
50%
From the State
40%

General

ConclusionS

download infographic
0
16.027 surveys carried out in 90 countries
From 31 March to 28 May 2023

Assessment of the perception about the responses in addressing the pandemic by sector

State
54%

positive opinion

NGOs and CSOs
60%

positive opinion

Media
53%

positive opinion

Values positively the role of social media in keeping society informed
67%

RECOMMENDATIONS

To stablish a priority system for vaccination and medication distribution for every person that allows society at a global scale to receive food, medical care, news and education.

To create a vaccine and antidotes bank at a global scale to ensure the availability and distribution of these supplies fairly in every region.

To carry out a communication campaign from a supranational organization to enhance the work of the essential areas and legitimize their duties, acknowledging their contribution. The discrimination perception in Asia Pacific is mayor, for this reason we suggest creating an awareness campaign specifically in this region.

download infographic

Protection Elements

Only 52%

counted with the protection elements needed to avoid contagium

60%

Indicate that their workplace provided the materials

Managed these supplies on their own
15%

In Africa

State involvement in providing these supplies
39%

Biosafety protocols for the conduct of work activities

8 out of 10 individuals

indicate that the institutions where they worked established these protocols (with significant disparity by region)

Specific conclusions

Healthcare Sector

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Pressure about their tasks

Increased a lot or quite a lot to incorporate new skills, along with longer working hours, resulted in high levels of work-related pressure
75%
Perceived that the intensity, the rhythm and the number of working hours increased
70%

Break periods

State that their break periods were reduced
82%

Training in a dierent area of knowledge to collaborate with the fight against the pandemic:

70%

Regions where this situation is prevalent

RECOMMENDATIONS

Establish the mandatory provision of protective and care items to the staff.

Design and implement unified protocols regarding working areas, break times, handling of sanitary materials, and psychological support.

Establish an assistance fund for healthcare personnel for acquiring the necessary items in a pandemic response.

Set and regulate minimum break times for healthcare personnel.

Download infographic

Necessary guarantees to perform their work

Felt that their lives were not at risk
61%

América

Felt that their lives were at risk
53%

Europa

Personal safety equipment to perform their tasks.

2 out of 10 workers said that did not have any

Medical attention during a trip

Felt concern about the lack of medical attention in case of having health problems during a trip
57%

Specific Conclusions

Transports and logistics

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Safety during a trip

felt fear
61%

África

The highest levels of fear in Africa
69%

Sanitary documents

Felt concern for not having the sanitary documents for entering another country or province
57%

Border closures

Felt fear about not being able to return to their families after a work trip
57%

RECOMMENDATIONS

Provide workers with better technology to simplify border crossings.

Install medical assistance stations and healthcare centers at border crossings to provide workers with basic medical check-ups.

Strengthen border points with multiple service areas, such as: family communication, family reunification, general information, special medical care services, specific recommendations, and distribution of hygiene and personal care items.

Review and modernize bureaucratic procedures at borders and enhance the mechanisms to ensure coordination and collaboration among relevant authorities to simplify transportation across borders.

Recognize transportation and logistics workers as essential personnel, with the same guarantees as other essential workers.

Download infographic

Health guarantees during the pandemic

66%

States that educational institutions established safety protocols

Creation of value in the academic sector

72%

Participated in the creation, planning, and/or implementation of actions to address the pandemic and manage the health crisis

70%

Perception about the teaching and learning methods

There is a great agreement in stating that the way of teaching and learning in schools, universities, and tertiary institutions changed in a positive way

Specific Conclusions

Academic Sector

download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Virtual teaching

Post pandemic in person teaching

Prevails globally
61%

School Dropout

+ 56%

Compared to previous periods

Increased by: lack of economic resources and lack of access to technology.

Global concern

71%

Thinks that those segments lacking the necessary technological resources will be unable to access virtual university education.

RECOMMENDATIONS

Implement interventions to reduce the technological gap between the different regions.

Carry out campaigns and develop actions to eintegrate those individuals who dropped out during the pandemic into the academic world.

Design incentive campaigns to encourage future educational retention.

Train and update teachers in virtual education methods and ensure access to technological resources for both students and teachers.

download infographic

Personnel reduction

54%

Indicate that the company where they work had to reduce its personnel

Regions where this situation was worst

In person work

62%

Returned to work in person after the pandemic

Specific conclusions

Corporate sector

Download infographic
0
NUMBER OF SURVEYS OF THE SECTOR

Adaptation

Perception about the changes brought about by the pandemic

Positive
65%
Negative
25%

Preparation to adapt to the changes produced by the pandemic

Considers that the companies are poorly or not prepared at all for the changes that occurred
62%

RECOMMENDATIONS

Increase the IFRC Livelihood Program in regions and countries that had a significant fall of job positions.

Work jointly with the companies, especially small and medium-sized (SME) to help them adapt to the changes that the pandemic introduced.

Implement interventions to reduce the digital gap and train the personnel of the sector in the use of the new technologies.

Train and update the personnel in terms of virtual modality work and/or hybrid work, and provide the technological supplies required for it.

Download infographic

Activities during the pandemic

were unable to continue providing services.
23%

The region with the highest rate of NGOs and CSOs unable to continue their activities

Perception about the workload of the organization during the pandemic

Higher than other periods
36%

Most affected regions

Specific Conclusions

NGOs and CSO Sector

Download infographic
0
NUMBER OF SURVEYS OF THE SECTOR

Financial resources

4 out of 10 respondents

Argue that their NGOs and CSOs increased their income

increase in donation income
53%
counted with exceptional financial resources
56%

Volunteers

increase of volunteers
54%

Major increase regions

Social Media

used and continue using the different platforms to engage with the communities and to disseminate their activities
67%

RECOMMENDATIONS

Develop contingency plans to ensure the continuity of activities in the event of new emergencies and/or eventualities.

Train volunteers and communities based on the lessons learned during the pandemic.

Strengthen the digital capacities and skills of both beneficiaries and volunteers.

Create awareness campaigns and activities highlighting the importance of NGOs and their economic self-sustainability for the continuity of their tasks in adverse contexts.

Download infographic

Guarantees needed to perform duties

Counted with personal safety equipment
54%
Felt that their lives were not at risk
65%

REGIONS WITH LESS GUARANTEES

A third of the sector indicate that they lacked such assurances

Adaptation

Consider that their workplace adapted well and very well to remote work and/or to the incorporation of required safety protocols
+ 70%

Specific conclusions

Media

Download infographic
0
NUMBER OF SURVEYS FROM THE SECTOR

Working mode

Indicate that continues to work remotely
50%

Publications and sources of information

Mention that they dedicated part of their journalistic tasks to writing and/or speaking about COVID-19.
74%
Changed the way of contacting sources of information
69%
Indicate that changed a lot or quite a bit the way of conducting journalism
65%

Fake news

Of the surveyed individuals agree that there was a great proliferation of fake news
62%

RECOMMENDATIONS

It is crucial for all sectors that the media unify their message on key notions related to the pandemic or the ongoing emergency, in order to limit fake news and provide security to the general public.

Establish and follow safety protocols in work environments and during the commute between work and home spaces.

Promote internal processes for information validation and early detection of fake news.

Train and update personnel on new technologies applied to the media sector in all its forms.

Download infographic

Subjective perceptions of mental health state during the pandemic:

Stress
0%
Anxiety
0%
Depression
0%
Anguish
0%

MOST AFFECTED SECTORS

Stress

Healthcare
66%
Media
61%
Corporate
59%
NGOs and CSOs
59%

Anxiety

Healthcare
41%
Academic
40%
NGOs and CSOs
37%

Depression

Academic
34%
NGOs and CSOs
31%
Transport and logistics
30%

Anguish

Healthcare
27%
Academic
24%
Corporate
22%

Mental Health

Module

Download infographic
0
surveys carried out in 90 countries
From 31 March to 28 May 2023

Subjective perceptions of mental health state today

(May 2023)

Stress
0%
Anxiety
0%
Depression
0%
Anguish
0%
Non
0%

MOST AFFECTED SECTORS

Stress

Healthcare
37%
Academic
35%
NGOs and CSOs
35%

Anxiety

Healthcare
21%
NGOs and CSOs
20%

Depression

Media
18%
NGOs and CSOs
19%

Psychological or psychiatric treatment

Does not receive or did not receive:
0%

BY SECTOR

Does not receive or did not receive

Transport and logistics
80%

Receives or received

Media
27%
Academic
20%

Moments when treatment was received

During the pandemic

Academic
36%

After the pandemic

NGOs and CSOs
34%

Reasons for not receiving treatment

Subjective considerations

Did not need it

NGOs and CSOs
62%

Does not think it is important

Transport and logistics
24%

Cannot/ Could not get the treatment

Transport and logistics
14%

RECOMMENDATIONS

Continue working on prevention and promotion. Psychoeducation (through virtual, in person or hybrid campaigns) about general interest topics turns out to be highly positive on people.

Emphasize suicide prevention by working with protection factors and their guidelines, as proposed by various organizations such as WHO, PAHO, and IFRC.

To work in all the regions and sectors on the promotion of mental health, supporting the radication of stigmatization and prejudices surrounding mental health disorders and the affected individuals. This work should be carried out in the communities, in an interdisciplinary manner, led by mental health professionals, and based on programs of organizations dedicated to this cause.

Download infographic

42 National Societies

of the Red Cross and Red Crescent Movement

10 Strategic Partners

Address

Hipólito Yrigoyen 2070
Ciudad Autónoma de Buenos Aires

contact us

info@cruzroja.org.ar
0810 999 2222
Operating hours
from Monday to Friday, 10 AM to 6 PM

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